Consulting​

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Calling upon our extensive experience in all aspects of sales and customer service operations, we saved each of our last two clients in excess of $30 million by increasing operational effectiveness. ResearchFirst has improved our clients’ customer service and enhanced their sales effectiveness by analyzing the critical business components – policies, processes, performance, metrics, and structure – to isolate gaps, duplication, contradictions, and complexities that create unnecessary cost, impair customer service, and impede sales. We identify solutions that ensure strategic alignment and improve the bottom line.

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Key Capabilities and Experience

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Sales Success

• Evaluate compensation plan to ensure alignment with sales strategy

• Examine sales tools to identify effectiveness and usability

• Identify barriers to sales excellence

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Customer Experience

• Evaluate handoffs and interfaces to isolate service delays and defects

• Examine technology utilization to improve customer experience

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Pricing is on a per-project basis. Please contact us for a complete proposal at ellis@researchfirst.com.

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Downloadable Consulting Capabilities (pdf)