Calling upon our extensive experience in all aspects of sales and customer service operations, we saved each of our last two clients in excess of $30 million by increasing operational effectiveness. ResearchFirst has improved our clients’ customer service and enhanced their sales effectiveness by analyzing the critical business components – policies, processes, performance, metrics, and structure – to isolate gaps, duplication, contradictions, and complexities that create unnecessary cost, impair customer service, and impede sales. We identify solutions that ensure strategic alignment and improve the bottom line.
Key Capabilities and Experience
Evaluate compensation plan to ensure alignment with sales strategy
Examine sales tools to identify effectiveness and usability
Identify barriers to sales excellence
Evaluate handoffs and interfaces to isolate service delays and defects
Examine technology utilization to improve customer experience
Pricing is on a per-project basis. Please contact us for a complete proposal at .