Sales & Operations 2010 will be an excellent opportunity to meet with your telco sales and call center management peers and from key industry vendors, to discuss the latest in telecom services best practices.

Our agenda will include presentations as well as time for roundtable discussions with topics covering: an industry and competition overview, HSI sales, save and retention strategies, channel effectiveness, 1^st call resolution, work at home, training, outsourcing, customer experience, customer engagement skills and much more.